Oshi Casino Privacy Policy
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At Oshi Casino, protecting your personal data is one of our highest priorities. This Oshi Casino privacy policy explains in plain language exactly what personal information we collect from Australian players, how we use it, who we share it with, and what your privacy rights are under Australian law. Our practices comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as the General Data Protection Regulation (GDPR) where applicable to residents of the European Economic Area.
We invite you to read this document carefully before registering an account at oshicasinoo-au.com. By using our platform, you agree to the practices described here. If you have questions about our approach to data protection or information security, our Data Protection Officer (DPO) is available at [email protected].
1. Who Is the Data Controller?
Oshi Casino is operated by a company registered in Curaçao and licensed by the Government of Curaçao. This entity acts as the data controller responsible for your user data. Any reference to "we", "us" or "Oshi Casino" in this document refers to that operator and its authorised representatives.
For all matters relating to Oshi Casino privacy and data protection, you may contact us at:
- Email: [email protected]
- Live chat: Available 24/7 via the website
- Post: Data Protection Officer, Oshi Casino, Curaçao
2. What Personal Data We Collect
Oshi Casino data collection encompasses several categories of personal information needed to run a safe, legal, and enjoyable gaming environment. Below is a comprehensive overview.
2.1 Identification and Contact Data
- Full legal name and date of birth
- Residential address and postcode
- Email address and phone number
- Nationality and country of residence
- Government-issued ID documents (passport, driver's licence) for KYC verification
2.2 Financial Data
- Payment method details (card numbers masked, e-wallet IDs, crypto wallet addresses)
- Transaction history — deposits, withdrawals, bonuses claimed
- Source-of-funds documentation when required under AML obligations
2.3 Gaming Activity Data
- Games played, bets placed, wins and losses
- Session duration and frequency of play
- Responsible gambling tool usage (limits, self-exclusion history)
- Bonus and promotion activity
2.4 Technical and Device Data
- IP address and geolocation data
- Browser type, operating system, device identifiers
- Log files — login times, pages visited, features used
- Cookie identifiers and tracking pixel data
2.5 Communication Data
- Emails, live chat transcripts, and support tickets
- Survey responses and feedback forms
- Records of marketing preferences and consent
2.6 Data from Third Parties
We may receive personal data from fraud-prevention agencies, identity verification providers, payment processors, and publicly available sources (e.g. sanctions lists), all to fulfil our legal obligations.
3. How We Collect Your Data
Oshi Casino data collection occurs through the following channels:
- Direct submission — registration forms, deposit pages, KYC uploads, customer support interactions.
- Automated tracking — cookies, web beacons, and server logs capture technical data during your visit to oshicasinoo-au.com.
- Third-party sources — identity verification bureaus, credit-reference agencies, fraud-detection networks, and social login providers (if applicable).
4. Why We Process Your Personal Data
Every instance of data processing at Oshi Casino has a clear, lawful purpose. The table below maps each purpose to its legal basis under the Privacy Act 1988 and GDPR.
| Purpose | Legal Basis | Examples |
|---|---|---|
| Account creation and management | Contract performance | Registration, login authentication, account settings |
| Service delivery and personalisation | Contract performance / Legitimate interest | Game recommendations, bonus offers, VIP rewards |
| Legal compliance (KYC/AML) | Legal obligation | Identity verification, source-of-funds checks, sanctions screening |
| Fraud prevention and security | Legitimate interest | Transaction monitoring, IP analysis, device fingerprinting |
| Responsible gambling | Legal obligation / Legitimate interest | Limit-setting, self-exclusion, behaviour monitoring |
| Marketing communications | Consent | Promotional emails, SMS, push notifications |
| Analytics and service improvement | Legitimate interest | A/B testing, performance optimisation, bug fixing |
| Customer support | Contract performance | Resolving disputes, answering queries, complaint handling |
5. Oshi Casino Cookie Policy
The Oshi Casino cookie policy governs how we use cookies and similar tracking technologies on oshicasinoo-au.com. Cookies are small text files stored on your device that help us deliver a smooth, personalised experience.
5.1 Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential cookies | Enable core functionality — login sessions, security, form submission | Session / up to 1 year |
| Analytical cookies | Measure traffic, page views, and user behaviour (e.g. Google Analytics) | Up to 2 years |
| Functional cookies | Remember your preferences — language, currency, game filters | Up to 1 year |
| Marketing cookies | Deliver relevant advertising and measure campaign performance | Up to 2 years |
You can manage cookies through your browser settings at any time. Disabling essential cookies may impair site functionality. To opt out of analytical and marketing cookies, adjust your preferences in the Cookie Consent banner displayed on your first visit.
6. Sharing Your Personal Data with Third Parties
Oshi Casino does not sell your personal information to third parties. We share user data only where necessary and only with trusted recipients:
- Payment processors — Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, PayID, and cryptocurrency partners require transaction data to process deposits and withdrawals.
- KYC / Identity verification providers — Specialist bureaus verify your identity documents in line with AML requirements.
- Regulatory authorities — Curaçao Gaming Control Board, AUSTRAC, OAIC, and law enforcement agencies may receive data upon lawful request.
- Technology partners — Cloud hosting, cybersecurity, fraud-detection, and analytics vendors operate under strict data-processing agreements.
- Game providers — Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, and 50+ other studios may receive anonymous gameplay data to maintain game integrity.
- Responsible gambling organisations — In serious cases, we may share relevant data with GamCare or Gambling Help Online to protect vulnerable players.
All third parties are contractually required to maintain confidentiality and comply with applicable data protection laws.
7. International Data Transfers
As an international operator, Oshi Casino may transfer your personal data to countries outside Australia. Wherever such transfers occur, we implement appropriate safeguards, including:
- Standard Contractual Clauses (SCCs) approved by relevant regulators
- Binding Corporate Rules (BCRs) within our corporate group
- Adequacy decisions confirming equivalent data protection standards
These measures ensure your user data receives the same level of protection as it would in Australia.
8. Data Security at Oshi Casino
Oshi Casino data security relies on industry-leading technical and organisational measures to safeguard your personal information:
- 256-bit SSL/TLS encryption — All data transmitted between your device and our servers is fully encrypted.
- Firewall protection — Multi-layer firewalls block unauthorised access to our infrastructure.
- Data encryption at rest — Sensitive fields (passwords, payment details) are stored in hashed or encrypted form.
- Access controls — Staff access to personal data is strictly role-based and logged.
- RNG certification — Our random number generators are independently tested, ensuring game fairness and integrity.
- Regular audits — Penetration testing and vulnerability assessments are conducted periodically by independent experts.
- Incident response — A documented breach-response plan ensures rapid containment and notification if a security event occurs.
Despite these robust measures, no online system is 100% impervious to attack. We encourage you to use a strong, unique password and enable any two-factor authentication options we offer.
9. Data Retention Periods
Oshi Casino data storage follows the principle of data minimisation — we keep your personal information only as long as necessary for the purposes for which it was collected:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and identity data | 5 years after account closure | AML / legal compliance obligations |
| Transaction records | 7 years | Tax and financial regulations |
| Customer support records | 3 years | Dispute resolution |
| Marketing consent records | Until consent withdrawn + 1 year | Consent management compliance |
| Log files and technical data | 12 months | Security monitoring |
| Self-exclusion records | Duration of exclusion + 5 years | Responsible gambling obligations |
When retention periods expire, data is securely deleted or anonymised so it can no longer be linked to any individual.
10. Your Privacy Rights
Oshi Casino privacy rights entitle Australian players — and EEA residents — to the following controls over their personal data:
10.1 Right of Access
You may request a copy of all personal information Oshi Casino holds about you. We will respond within 30 days of receiving a verified request.
10.2 Right to Correction
If any of your personal data is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
10.3 Right to Erasure ("Right to Be Forgotten")
You may ask us to delete your personal information where it is no longer necessary for the purpose it was collected, you withdraw consent, or you object to processing. Note that legal obligations (e.g. AML retention requirements) may prevent full erasure.
10.4 Right to Restriction of Processing
You can request that we temporarily halt the data processing of your information — for example, while a dispute about accuracy is being resolved.
10.5 Right to Data Portability
Where processing is based on your consent or a contract, you may request your personal data in a structured, machine-readable format (e.g. CSV or JSON) for transfer to another provider.
10.6 Right to Object
You can object to data processing based on legitimate interests — including direct marketing — at any time. We will cease processing unless we can demonstrate compelling legitimate grounds.
10.7 Right to Withdraw Consent
Where Oshi Casino relies on your consent as a legal basis (e.g. marketing emails), you may withdraw it at any time by clicking "Unsubscribe" in any email, adjusting your account settings, or contacting [email protected]. Withdrawal does not affect the lawfulness of prior processing.
10.8 Rights Related to Automated Decision-Making
If we make decisions affecting you solely through automated means (e.g. automated fraud detection leading to account restriction), you have the right to request human review of that decision.
To exercise any of these privacy rights, contact our DPO at [email protected]. We will verify your identity before processing your request.
11. Supervisory Authority — OAIC
If you believe Oshi Casino has mishandled your personal data or violated your privacy rights, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Post: GPO Box 5218, Sydney NSW 2001
We encourage you to contact us first at [email protected] so we can attempt to resolve the matter promptly.
12. Third-Party Links and Services
oshicasinoo-au.com may contain links to third-party websites, payment platforms, or social media pages. Oshi Casino is not responsible for the privacy practices of those external sites. We encourage you to review their privacy policy documents independently before providing any personal information.
13. Children's Privacy
Oshi Casino strictly prohibits access by persons under 18 years of age. We do not knowingly collect personal data from minors. If we discover that a minor has registered, we will immediately close the account and delete all associated data. If you believe a minor has accessed our platform, please contact [email protected] immediately.
14. Changes to This Privacy Policy
We may update this Oshi Casino privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When material changes occur, we will notify registered players by email or via a prominent notice on oshicasinoo-au.com. The date at the top of this page indicates when the policy was last revised. Continued use of our services after updates constitutes acceptance of the revised privacy policy.
15. Frequently Asked Questions
What personal data does Oshi Casino collect?
Oshi Casino data collection includes identity and contact details, financial and payment data, gaming activity records, technical device data, and communication history. Full details are in Section 2 above.
How does Oshi Casino protect my personal information?
We use 256-bit SSL encryption, multi-layer firewalls, role-based access controls, and regular independent security audits to maintain the highest standards of Oshi Casino data security and information security.
Does Oshi Casino share my data with third parties?
We share user data only with payment processors, KYC providers, regulatory authorities, and technology partners — all bound by strict confidentiality agreements. We never sell your personal information.
What is the Oshi Casino cookie policy?
Our cookie policy covers four types of cookies: essential, analytical, functional, and marketing. You can manage your preferences via your browser or our Cookie Consent banner. See Section 5 for details.
How long does Oshi Casino keep my data?
Oshi Casino data storage periods range from 12 months for log files to 7 years for financial transaction records, in line with AML and tax regulations. Self-exclusion data is retained for the exclusion period plus 5 years.
How do I exercise my privacy rights?
Email our Data Protection Officer at [email protected] with your request. We will verify your identity and respond within 30 days. Your privacy rights include access, correction, erasure, portability, restriction, and objection.
Can I withdraw my marketing consent?
Yes. You can withdraw consent for marketing communications at any time by clicking "Unsubscribe" in any email, updating your account notification settings, or contacting [email protected].
Who can I complain to about Oshi Casino's privacy practices?
If you are not satisfied with our response, you may lodge a complaint with the OAIC at www.oaic.gov.au or call 1300 363 992. EEA residents may also contact their national data protection authority.
Thank you for trusting Oshi Casino with your personal information. We are committed to maintaining the highest standards of data protection, confidentiality, and information security so you can enjoy our 4,000+ games — from Pragmatic Play pokies to Evolution Gaming live tables — with complete peace of mind.